Introduction
Precise BPO Solution ("PBS", "we", "our" or "us") respects privacy and is committed to handling personal and business information responsibly.
We provide business process outsourcing services, including data entry, data processing, data conversion, data verification, data labeling, data annotation and related back-office support to business clients.
This Privacy Policy explains how we handle information collected through our website and how we approach the processing of information entrusted to us by clients in connection with our services.
Depending on the client's requirements and the scope of an engagement, our services may involve medical and healthcare administration, insurance claims, legal documents, financial records, retail information, vehicle records and other business data.
Our Role in Processing Client Data
In many engagements, PBS processes information supplied by a client or made available under the client's instructions and contractual arrangements.
Depending on the engagement and applicable law, a client may determine the purposes and means of processing, while PBS performs the agreed processing services.
We handle client-provided information according to the applicable contract, authorized instructions, agreed scope of work and relevant confidentiality and security requirements.
PBS does not claim ownership of personal information contained in client records. Our access to and use of such information is limited to the purposes authorized for the relevant engagement.
The respective responsibilities of PBS and each client may vary according to the services provided, contractual terms and applicable law.
Information We Collect Through Our Website
Depending on how you interact with our website, we may collect the following categories of information:
- Business contact information: Name, business email address, telephone number, company name, designation and other details submitted through an enquiry.
- Enquiry and communication information: Messages, service requirements, quotation requests, correspondence and information supplied during business discussions.
- Recruitment information: Contact details, qualifications, employment history and resumes submitted by job applicants, where applicable.
- Technical information: Information such as IP address, browser type, device information, access logs and website usage information, where collected by our website infrastructure, hosting provider or enabled tools.
Please do not submit patient records, financial account details, identity documents or other sensitive personal information through general website enquiry forms unless an appropriate authorized process has been established.
Categories of Information Processed for Clients
Depending on the services contracted by a client, information processed by PBS may include:
- Medical and healthcare administration: Medical claim forms, healthcare billing records, insurance claim information, explanation-of-benefits documents and related administrative records.
- Financial and insurance records: Invoices, transaction records, accounting information, insurance documentation and other financial or commercial records where included in an authorized engagement.
- Legal and professional documents: Contracts, case-related documents, legal records, forms and other materials supplied for data entry, extraction, conversion or verification.
- Business and commercial records: Product catalogues, order information, registration forms, vehicle records, retail information and other operational datasets.
- Data labeling and annotation: Images, video frames, text, documents and other datasets supplied for classification, labeling, transcription, verification or related processing.
These categories describe the types of information that may be involved in our service offerings. They do not mean that PBS currently processes every category or maintains every type of record.
Purposes of Processing
Information may be processed, as applicable, for the following purposes:
- Responding to business enquiries and preparing quotations.
- Providing contracted data entry, data processing, data conversion, data verification and annotation services.
- Performing agreed quality checks and resolving processing discrepancies.
- Managing business relationships, project administration, invoicing and contractual obligations.
- Recruiting and communicating with job applicants.
- Maintaining website functionality, security and operational records.
- Meeting applicable legal obligations and responding to lawful requests.
We do not intentionally use client-provided personal information for unrelated purposes outside the authorization and responsibilities applicable to the engagement.
Legal Basis and Authorization
The handling of personal information depends on the nature of the information, the purpose of processing, the applicable jurisdiction and the role of each party.
For client engagements, processing is governed by the relevant contractual arrangements, authorized instructions and applicable legal requirements.
For information collected directly through our website, we handle it for purposes such as responding to enquiries, conducting business communications, administering recruitment where applicable, maintaining website functionality and meeting relevant obligations.
Where consent or another specific legal basis is required, the applicable process must be followed. This Policy does not replace any separate notice, consent or authorization required for a particular service or engagement.
Confidentiality and Security
Precise BPO Solution recognizes the importance of protecting personal and business information entrusted to us by clients and website visitors.
We apply role-based access practices, under which access to information is assigned according to personnel responsibilities and authorized work requirements.
For projects performed within client systems, our personnel access and process information through the access and permissions provided by the client, according to the assigned work and authorized instructions.
Additional security measures may be implemented where specifically requested or agreed with a client and applicable to the scope of the engagement.
We handle client-provided information in accordance with applicable contractual confidentiality obligations, authorized processing instructions and relevant legal requirements.
While we take steps to protect information, no method of electronic storage or transmission can be guaranteed to be completely secure.
Disclosure and Sharing of Information
Precise BPO Solution does not sell or disclose personal information entrusted to us by clients to unauthorized third parties.
For many medical and financial projects, our personnel perform the assigned work directly within the client's systems, in accordance with the access permissions and instructions provided by the client.
We may access, process or handle information only as necessary to perform authorized services, meet applicable contractual obligations or comply with applicable law.
Information may be disclosed where required by law or a valid lawful order. Any other sharing of client information must be authorized by the client or otherwise permitted under the applicable contractual arrangements and law.
We handle client information in accordance with applicable confidentiality obligations, authorized instructions and relevant legal requirements.
Information collected through our website, such as IP address, device and usage information and enquiry form submissions, may be processed on our behalf by our website hosting provider and by analytics or tag-management tools, such as Google Tag Manager, used to operate, secure and measure the website. These providers process such information only for those purposes, under their own terms and privacy practices.
International Data Processing
PBS may provide services to clients located outside India. Depending on the engagement, client-provided information may originate in or relate to individuals located in other jurisdictions.
International processing, access and transfers are subject to the applicable contractual arrangements, client instructions and legal requirements relevant to the engagement.
Where additional safeguards, transfer mechanisms or restrictions are required, the relevant parties must address them as applicable.
Data Retention and Deletion
We retain website enquiry information, business correspondence and other records for as long as reasonably necessary for the purposes for which they were collected, including business administration, contractual obligations and applicable legal requirements.
For client-provided information, retention, return and deletion are governed by the applicable agreement, project instructions, authorized retention periods and relevant legal obligations.
When information is no longer required and no applicable retention obligation prevents deletion, it should be deleted, returned or otherwise handled in accordance with the applicable arrangements and procedures.
Retention periods may vary according to the record type, service, contract and legal requirements.
Privacy Rights and Requests
Depending on applicable law and the circumstances, individuals may have rights concerning their personal information, including rights to request access, correction, updating, deletion, withdrawal of consent or other applicable remedies.
Requests relating to information collected directly by PBS may be submitted using the contact details provided in this Policy.
Where information is held by PBS solely to perform services on behalf of a client, the relevant client may be the appropriate contact for requests concerning that information. PBS will handle such requests in accordance with its contractual responsibilities and applicable law.
We may need to verify the identity and authority of a requester before responding to a request involving personal information.
Cookies and Website Technologies
Our website or its hosting, security and analytics providers may use cookies or similar technologies where configured to support website functionality, security, visitor preferences or usage analysis.
The technologies actually used depend on the website's configuration and the services enabled. Visitors can review their browser settings to manage or restrict cookies, although some website functionality may be affected.
Where required by applicable law, additional information or choices concerning cookies and similar technologies will be provided as appropriate.
Third-Party Websites
Our website may contain links to third-party websites or services. Those websites operate under their own privacy policies and practices.
PBS does not control the privacy practices of external websites. Visitors should review the applicable policies before submitting personal information to those services.
Children's Information
Our website and business services are intended primarily for business users and organizations rather than children.
We do not intentionally solicit children's personal information through general website enquiries. Where an authorized engagement involves information relating to children, its handling must be governed by the applicable contractual instructions, safeguards and legal requirements.
Grievance Officer and Privacy Contact
Questions, concerns or grievances relating to this Privacy Policy or the handling of personal information may be directed to:
Please describe the nature of your request or grievance and provide sufficient information for us to understand it. Avoid including medical records, financial account details or other sensitive information in an ordinary email unless an appropriate secure process has been arranged.
We will review privacy-related communications and address grievances within the timeframe required by applicable law.
Where a specific law requires a designated officer or additional contact details, the relevant designation and details will be maintained as applicable.
Changes to This Privacy Policy
We may update this Privacy Policy when our website, services, operational practices or applicable legal requirements change.
The updated version will be published on this page with a revised "Last Updated" date. Visitors and business partners are encouraged to review this page periodically.
Contact Us
For general enquiries about this Privacy Policy or our information-handling practices, contact:
This Privacy Policy describes general information-handling practices and the categories of processing that may occur in connection with our services. The specific practices applicable to an engagement depend on the actual services provided, contractual arrangements and applicable law.